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FAQ

General Questions

Are you a factory or a trading company?

We are a flexible packaging production factory, provide one-stop services from packaging solutions, design document inspection, material selection, printing, lamination, bag making to export transportation, support OEM and ODM cooperation.

Do you have any export experience?

We have rich experience in exporting flexible packaging, the product is sold to multiple countries and regions. We can based on destination, mode of transportation, and customer requirements, assist in preparing relevant export and transportation documents.

How do you protect customers' design and business information?

We will keep it safe and secure the drawings, product information, and commercial information provided by the customer, without customer permission it will not be used for other projects or disclosed to third parties. If necessary, a confidentiality agreement can also be signed.

Do you provide long-term stable supply?

Yes, for long-term cooperative clients, we can keep it confirmed drawings, production parameters, and packaging specifications, convenient for subsequent return orders and maintain product consistency.

Can you provide services for start-up brands?

Yes, we can based on the product characteristics, budget, and market positioning of start-up brands, provide recommendations on bag type, material, size, and printing.

Sales Questions

What characteristics of packaging can be customized?

We support customization of packaging functions such as bag size, material, thickness, printing, color, transparency, zipper, hanging hole, easy to tear opening, valve, adhesive strip, etc.

What information do you need to provide a quotation?

Please provide bag type, size, material or application, thickness, printing color, order quantity, and destination country. If possible you can also send us your artwork or packaging samples.

Can I request samples before bulk ordering?

Yes, we can provide the existing inventory samples are used for material and quality assessment, or produce customized printing samples based on your design. Sample cost and delivery cycle it depends on the sampling method.

What printing methods do you offer?

We offer gravure printing and digital printing, to meet different order quantities and design requirements. Up to 8 colors can be customized for printing.

Do you provide recyclable or biodegradable packaging?

Yes. We provide recyclable single material structures, and a selection of biodegradable material options. We will recommend a suitable structure based on your product and barrier requirements.

After Purchase Questions

How to check the production progress of an order?

After confirming the order, we will handle key stages such as design draft confirmation, material preparation, printing, lamination, bag making, quality inspection, and shipment synchronize progress with you.

Will a final confirmation draft be provided before formal production?

Yes, before mass production, we will provide the final electronic draft or production document is provided for your confirmation. Only after confirming the accuracy of size, content, color, and other details, only then will production be arranged.

What should be checked after receiving the goods?

Suggest checking if the outer box is damaged and if the quantity is correct, and whether the size, printing, edge sealing, zipper, appearance, and performance of the packaging bag meet the requirements. If any abnormalities are found, please take photos or videos promptly and contact us.

Can different orders be combined for shipment?

If the completion times of different orders are close, you can communicate with us in advance arrange for consolidated shipments, to reduce transportation and operational costs.

What transportation documents will be provided after shipment?

After shipment, we can based on mode of transport provide commercial invoices, packing lists, bills of lading, logistics tracking numbers, and relevant documents required for customs clearance.

Getting Started Questions

What is flexible packaging? What products are suitable for packaging?

Flexible packaging is a non-rigid packaging structure used for packaging and protecting consumer and non-consumer goods. According to the definition of the Soft Packaging Association, soft packaging refers to packaging whose shape can be changed at any time. Widely used in fields such as food, clothing, daily chemical products, pet supplies, electronic products, and industrial supplies.

What are the common types of flexible packaging bags?

Common bag types include self standing bag, flat bottom bag, three sided sealed bag, middle sealed bag, zipper bag, self-adhesive bag, flat bag, mailing bag, and roll film, etc. Different bag types are compatible with capacity, sealing methods, shelf display, and filling equipment it’s different.

How to choose the appropriate bag type for the product?

When choosing a bag type, product form, weight, capacity, filling method, sealing requirements, display method, and usage scenarios need to be considered. For example, self standing bags are suitable for shelf display, flat bottom bags are suitable for larger capacity products, three sided sealed bags are suitable for small or disposable packaging.

How to determine the size of the packaging bag?

The packaging size is usually based on determination of product size, single bag quantity, and packaging method. Determination of product size, single bag quantity, and packaging method. And reserve sealing, zipper, and filling space, and reserve sealing, zipper, and filling space. Helps determine the appropriate bag size.

What is the difference between transparent film, aluminum plated film, and aluminum foil?

Transparent film can display products; aluminum plated film has certain shading and barrier properties; aluminum foil has stronger shading, moisture-proof, and oxygen blocking properties. The specific choice needs to be based on the shelf life and storage requirements of the product are determined.

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